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Complex Transformational Changes by Design

Ways of Working

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Change in today's complex business environment is a factor that cannot be ignored. However, many organizations still treat change as a project with a beginning and end. In fact, organizations don't change; people do. When it comes to people, the complexity of change needs to be treated with human-centred approaches rather than project management. In this brief talk, we will tap into human-centred change management and how it can help enable changes in organizations.


Learning Objectives:

  • Understand why a human-centered approach is required to address change complexity
  • Understand the basics of human-centered design
  • Understand the level of complexity and what level of complexity is suitable to use human-centered design
  • Get insight of the possibilities of building human centered change management capabilities



1.5 (Ways of Working)


6:00 PM - Welcome & Opening

6:05 PM - Ice breaker by Dr. Gholami

6:10 PM - Presentation Begins

7:00 PM - Q&A

7:15 PM - Closing Remarks

7:25 PM - Conclude



(Subject to HST)

PMI Toronto Members (login prior to registering) - $7.50

Non-Members and Guests - $22.50



Dr. BehNaz Gholami

Dr. BehNaz Gholami is a change strategist, a social scientist and researcher, and an experience designer. She is internationally experienced in successfully developing and implementing organizational change management strategies and other business services based on human-centred design and multidisciplinary pragmatic methods and scientific approaches such as design thinking, neuroscience, and psychology, gamification, mindfulness, and behavioural economics. She believes building a human-centred change management capability will help organizations in today's complex transformational changes.




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Type of category: PMI Toronto Business Analysis Community

Type of activity: Ways of Working

Date: April 26th, 2023

Hour: 6:00PM to 7:30PM

# of PDUs: 1.5



Non-Members & Guests: $22.50