Event: PMI-SOC Workshop

Title: Managing Challenging Conversations Workshop

Synopsis:
In Good Partnership with PMI-SOC & Global Knowledge:
PMI - Southern Ontario Chapter and Global Knowledge have successfully partnered together to offer a 1 day hands on workshop for the Project Management community. This training event was inspired by both groups to help support and develop the skills of the PM community with convenient Saturdays in mind.  Global Knowledge and PMI supporting success for the PM community!

Managing Challenging Conversations Workshop

An Interactive day with hands on exercises

Learn to deal with difficult subjects in business situations.

In this 1 day course, you'll gain tools and insight into effective approaches for managing conflict and those difficult conversations we find ourselves trying to avoid. Prepare yourself by becoming aware of the roles emotions play in these conversations. Learn to get past the procrastination to take in the big picture and really listen.

Who Needs to Attend
• Anyone interested in strengthening communication skills and knowing how to deliver a challenging message
• Business Analysts, Business Systems Analysts 
• Project coordinators, analysts, leaders, team members, and stakeholders 
• Team Leaders, Product Managers, Project Managers, IT Managers, IT Leads

What You'll Learn
• Hidden costs associated with putting off challenging conversations 
• Prepare for and start challenging conversations 
• Deal with emotion surrounding challenging conversations 
• Steps to defuse tense and or emotional situations 
• Suggestions for dealing with various types of difficult people

Prerequisites
There are no prerequisites for this course.

Course Outline:

 

1. Beginning a  difficult Conversation

• Interpersonal Communication
• The Communication Loop 
• Types of communication 
• Active Listening 

2. Influence 

• Influence, Power and Authority
• Types of Influence Styles
• Understanding How to influence

3. Conflict

• What is Conflict?
• Constructive Conflict vs. Destructive Conflict
• Dealing with difficult people 
• How to work with someone effectively

4. Understanding Emotional Intelligence 

• Indicate why emotional intelligence is important for success in the workplace
• Determine your emotional intelligence competencies
• Identify different emotional intelligence competencies 

5. Using Communication Tools Effectively

• Managing the Real Conversations that Take Place During Every Interaction
• Steering the Conversation to Maximize the Outcome 
• Close

Bio:
Michelina DiNunno is a management professional with extensive experience building high performing teams, leading organizational change initiatives and championing continuous improvement. She has led large-scale projects in various capacities including project sponsor, program manager, requirements lead, and solution owner.

Michelina has built and managed distributed teams and worked on special assignment to help build a new team focused on enterprise analysis, Lean IT and Agile Transformation initiatives.

Michelina brings a wealth of experience, enthusiasm, leadership and project knowledge to each classroom event. She has been working with Global Knowledge for 3 years and has developed business analysis, agile and communication courses. Michelina has worked with Global Knowledge clients in various industries including healthcare, insurance, logistics, banking, manufacturing and consulting.

Areas of Expertise: 
• Team and Application Management 
• Portfolio and Program Management 
• Project Management 
• Risk Management 
• Enterprise Analysis 
• Business Analysis 
• Lean IT, Kanban, Lean Start-Up 
• Agile, Scrum, Continuous Integration, Waterfall 
• Requirements Management 
• Enterprise Analysis 
• Roadmap Development 
• Process Engineering 
• CRM, Direct Marketing, Loyalty Marketing 
• Courseware Development and Professional Training 

Michelina has served in a variety of roles within agile environments including: Proxy Product Owner, IT Manager overseeing development teams using SCRUM and Kanban and Change Champion on an Agile Transformation team. Michelina is a strong advocate of and contributor to the business analysis community - serving as the VP of Certification for the IIBA Toronto Chapter. Michelina holds an MBA from the Schulich School of Business and a CBAP designation from the IIBA.

Agenda:
8:30 AM - Registration
9:00 AM - Workshop
10:00 AM - Coffee / Tea
12:00 PM - Lunch (card will be provided for Longo’s Lunch bar on Bloor)
1:00 PM - Workshop
5:00 PM - Workshop Ends

Fees (subject to HST)
PMI-SOC Members (please login prior to registering) - $300.00
Non-Members and Guests - $420.00

PDUs: 7.0 (Leadership)

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Cancellations must be received by 5:00 pm, 5 business days before the event and must be sent in writing by email to events@soc.pmi.on.ca. There will be a 20% administration fee charged for cancellations, subtracted from the refund. Cancellation/refund requests will not be accepted less than 5 business days before the event. However, substitutions are welcome. Please let us know by 12:00 noon the day before the event of the person you wish to substitute by emailing events@soc.pmi.on.ca.

Photography & Filming: Photographs, audio, and video are sometimes captured during PMI-SOC events. By registering, attendees hereby grant PMI-SOC and its representatives permission to photograph and/or record them at events, and distribute (both now and in the future) the attendee's image or voice in photographs, videotapes, electronic reproductions, and audiotapes of such events and activities.