Synopsis:

George Bernard Shaw once said “The single biggest problem in communication is the illusion it has taken place.” In projects and leadership, this illusion often leads to misunderstandings, inefficiencies, and missed outcomes. This interactive session explores how project professionals can remove the assumption of clarity and replace it with strategies that truly resonate with stakeholders.

Attendees will gain practical, easy-to-implement tools for improving communication impact, making meetings more effective, and avoiding the trap of micromanagement. Come ready to rethink how you communicate - and leave with actionable techniques to ensure your message is not just delivered, but actually heard.

Learning Outcomes:

• Increase communication effectiveness by applying practical tools to ensure clarity, alignment, and mutual understanding across stakeholders.
• Boost the efficacy and impact of meetings by implementing structured approaches that enhance preparation, participation, and follow-through.
• Avoid micromanaging through communication strategies that empower teams, build accountability, and foster ownership of results.
• Recognize and eliminate assumptions of clarity by learning techniques to validate understanding and prevent miscommunication before it derails progress.
• Apply Sandler’s success triangle - mindset, behavior, and technique to strengthen human-to-human interactions and make communication a driver of project success.

PDUs:

1.5 (Power Skills)

Agenda:

7:00 PM - Welcome and Opening
7:05 PM - Presentation
8:00 PM - Q&A
8:20 PM - Closing Remarks
8:30 PM - Conclude

Registration Deadline:

Registration closes on Thursday, December 04, 2025 at 6:59 p.m.

Fees:

(Subject to HST)

PMI Toronto Members (login prior to registering): $5.00

Non-Members and Guests: $20.00

Presenter:

Hamish Knox:


A member of the global Sandler network, Hamish supports private organizations in sustainably scaling their sales so they can eventually exit for their number - not the number they are told to take.

Before joining Sandler, Hamish worked across diverse industries including media, communication services, software, and professional sports. He was named the 2020 David H. Sandler Award winner, Sandler’s highest honor, and became the first Canadian trainer to receive it. He is also the first two-time author in the Sandler network, with books on Accountability the Sandler Way and Change the Sandler Way.

Hamish has been a top-rated speaker at the last three Sandler Summits and has delivered engaging sessions for executive groups across Canada and around the world. Known for tackling topics people often avoid, he brings practical insights, energy, and humor to every presentation.