Addressing the Needs of Customers Internally and Externally: A Celebration of Pride in Project Management!
The evening will cover two presentations from highly talented speakers in celebration of Project Management & Pride!
Presentation #1: "Mapping The Customer Journey: Desired Outcomes, Time to Value and Defining Success"
Since the early days of the customer success movement in the spring of 2005, the term “customer journey” has gained prominence and relevance from whiteboards in team meetings to our customers’ actual, lived experiences.
The customer journey begins the moment they recognize the need for your product or services and continues through the decision to engage with you. We will map this journey and explore three key concepts that will demonstrate how you can be a great partner to your customer.
1. Customer journey
2. Desired outcome
3. Time to value
Presentation #2: "LGBTQ Employee Resource Groups: Building Pride from Within"
Organizations are taking more steps to invest in creating workplaces that create a sense of belonging for those in the LGBTQ community along with other historically disadvantaged communities. A great way to mobilize this investment is in the form of a specific employee resource group (ERG) committed to this area but not restricted to inflexible criteria.
This session will provide a way of understanding and delivering the business case for a LGBTQ ERG and the project planning involved in making this initiative successful. By the end of the session you’ll understand how to use your influence and PM skills to balance the needs of the business with the value of this program. From those beginning the journey to those who already have LGBTQ ERGs in place, this provides an opportunity to reflect on this cultural addition and how it adds to the pride of all employees.
By the end of the session those attending will understand:
- The business case for pride
- Connecting organizational strategy to ERGs
- How to define governance and terms of references
- Using emotional intelligence and people skills to set up best scenarios/expectations
- What needs to be reported, how, when and to whom
6:30 PM - Welcome & Opening
6:40 PM - Presentation #1: Mapping The Customer Journey: Desired Outcomes, Time to Value and Defining Success
7:15 PM - Presentation #2: LGBTQ Employee Resource Groups: Building Pride from Within
7:50 PM- Closing Remarks
8:00 PM - Conclude
(Subject to HST)
PMI Toronto Members (login prior to registering) - Complimentary
Non-Members and Guests - $10.00
Speaker #1: Jo-Ann Chiam
Speaker #2: Michael Kaneva
This event will be a cross collaboration with the PMI Rochester Chapter and the PMI Lakeshore Ontario Chapter.
Cancellation and Refund Policy
Photography and Filming Policy
Photographs, audio, and video are sometimes captured during PMI Toronto events. By registering, attendees hereby grant permission to photograph and record them at events, and distribute (both now and in the future) the attendee’s image or voice in photographs, social media, videotapes, electronic reproductions, and audiotapes of such events and activities.